Returns

AMOMLU - Returns & Refund Policy

At AMOMLU, we prioritize customer satisfaction with every NoseRelief nasal care product and accessory you purchase. To ensure a fair, transparent, and consistent shopping experience for all global customers, we have established our official Returns and Refund Policy. This page outlines eligible return scenarios, timeframes, procedures, and refund rules for all orders placed via our official website and authorized channels.

General Return Guidelines

We support returns and exchanges for qualified unused products within the official return window. All return requests are reviewed strictly in accordance with product conditions, order records, and hygiene standards, especially for maternal and infant care products. To protect public health and product safety, we implement standardized return restrictions for personal care items.

Return Eligibility

Products qualify for return or exchange if they meet the following requirements:

• Return request submitted within 30 calendar days of original delivery date

• Product is unopened, unused, unwashed, and undamaged

• All original packaging, boxes, user manuals, and accessories are complete and intact

• No signs of human damage, contamination, or improper use

• Valid order number, purchase record, and proof of delivery can be provided

Hygiene Product Restrictions (Important)

Due to the special hygiene attributes of maternal and infant nasal care products, opened, used, or partially consumed products are NOT eligible for non-defective returns, including NoseRelief devices, saline solutions, silicone tips, and direct-contact accessories. This policy is implemented to ensure every customer receives safe, sanitary, and brand-new products.

Non-Returnable Situations

The following cases are not eligible for return or exchange:

• Opened, used, disassembled, or modified products

• Missing original packaging, accessories, or parts

• Artificial damage, scratches, liquid immersion, or deformation caused by improper operation

• Products purchased from unauthorized third-party sellers or grey-market channels

• Return requests exceeding the 30-day return window

• Free gifts, promotional items, and bundled accessories

Defective & Damaged Product Returns

If you receive defective, damaged, incorrect, or missing items due to factory quality issues or shipping damage, we provide free return, exchange, or refund services regardless of packaging status. Please contact our support team within 48 hours after delivery and provide photos or videos of the product defect, package damage, or missing accessories. We will verify and arrange solutions including replacement, supplementary delivery, or full refund.

Return Process

Please follow the official standard return procedure:

• Step 1 — Contact Support: Submit your return request via our official support email with your order number and return reason

• Step 2 — Verification: Our team will review your eligibility within 1–3 working days and provide official return instructions

• Step 3 — Return Shipment: Send back the product following the designated return address and keep the shipping receipt

• Step 4 — Inspection & Refund: We will inspect the returned package after receipt and process your refund or exchange accordingly

Shipping Fee Rules for Returns

• Quality & Shipping Damage Issues: Return shipping fees are covered by AMOMLU

• Personal Reason Returns: Customers are responsible for return shipping fees and original shipping costs are non-refundable

• Import duties, customs fees, and tax charges incurred during international delivery are non-refundable

Refund Processing Time

After we receive and inspect your returned package, the refund will be initiated within 3–5 working days. The actual arrival time depends on your payment platform and bank processing cycle, usually taking 7–10 working days. We will send you a confirmation email once the refund is completed.

Final Explanation

AMOMLU reserves the right to adjust the return and refund policy according to business and market needs. All return services are subject to the latest official rules. If you have any questions about returns, exchanges, or refunds, please contact our customer support team.

Support Email: support@amomlu.com

We strive to deliver reliable products and thoughtful after-sales service for every global family.