Warranty

AMOMLU - Warranty Policy

At AMOMLU, we stand behind the quality and craftsmanship of all our NoseRelief series products. We are committed to providing reliable after-sales warranty services to ensure every customer can shop and use our infant nasal care products with complete confidence. This official warranty policy clarifies our coverage terms, valid periods, eligible conditions and non-warranty scope for all products and accessories.

General Warranty Terms

AMOMLU offers a limited official warranty for all brand-new and authentic NoseRelief main devices purchased through our official website or authorized distributors. The warranty service covers all manufacturing defects in materials and workmanship under normal household use.

Warranty Coverage & Duration

1. Main Device Warranty

All NoseRelief core electronic devices are covered by a 12-month limited warranty from the original date of purchase. Within the valid warranty period, we provide free repair or free replacement for functional failures caused by factory quality problems, including circuit faults, functional failure, abnormal power supply and other non-human-induced device defects.

2. Accessories & Consumables

Consumable accessories are not covered by the 12-month main device warranty, due to their natural wear and tear during daily use. This category includes but is not limited to silicone nozzles, suction tips, dust covers, sealing rings, charging cables and storage boxes. We strictly recommend replacing silicone accessories every 3–6 months for hygiene and optimal using experience.

3. Replacement Products

Any repaired or replaced device or part will inherit the remaining warranty period of the original product. No new warranty cycle will be generated after replacement.

Warranty Eligibility

To apply for official warranty services, your product must meet the following conditions:

• The product is purchased from AMOMLU official channels or officially authorized dealers

• The product is within the valid warranty period

• The failure is caused by original manufacturing defects instead of improper human operation

• The product has not been disassembled, modified or repaired by unofficial personnel

• Complete purchase proof, order information and product photos can be provided for verification

Non-Warranty Scope (Exclusions)

The following situations are not covered by our free warranty service, and paid maintenance services can be provided if needed:

• Damage caused by unauthorized disassembly, modification, refitting or unofficial repair

• Faults or damage caused by artificial dropping, extrusion, water immersion or liquid flooding

• Damage caused by improper use, non-compliant charging or mismatched third-party accessories

• Natural aging, wear, yellowing and deformation of consumable accessories

• Product failure caused by force majeure factors such as fire, flood, lightning strike and natural disasters

• Products purchased from unauthorized, counterfeit or grey market channels

• Expired warranty products or products without valid purchase proof

Warranty Claim Process

Please follow the standard process to apply for warranty service:

• Step 1: Contact Support – Send your order number, purchase date, product model and detailed fault description to our official support email

• Step 2: Provide Evidence – Attach clear product photos or short videos to verify the product problem

• Step 3: Official Verification – Our after-sales team will review your application within 1–3 working days

• Step 4: Solution Execution – After confirmation, we will arrange free repair, replacement or other corresponding after-sales solutions

Out-of-Warranty Service

For products that are out of warranty, artificially damaged or non-eligible for free warranty, we still provide paid maintenance and accessory replacement services. We will offer a transparent quotation before maintenance, and no service will be carried out without customer confirmation.

Service Commitment

AMOMLU always adheres to user-oriented after-sales principles. We strictly control product quality and provide standardized, efficient and transparent warranty services for every global user. We will always protect the legitimate rights and interests of consumers and bring safe and reassuring maternal and infant care experience.

After-sales Support Email: support@amomlu.com

AMOMLU reserves the right of final interpretation of this warranty policy and the right to adjust service rules without prior notice.